Frequently Asked Questions (FAQs)
1. What is Vasvi Jewels?
Vasvi Jewels is a silver jewellery brand that offers elegant, timeless, and high-quality designs crafted to complement both everyday wear and special occasions. Our collections blend traditional craftsmanship with contemporary style.
2. Is the jewellery made of real silver?
Yes. Our jewellery is crafted from authentic 925 sterling silver, which contains 92.5% pure silver and 7.5% alloy for added durability and strength.
3. What does 925 sterling silver mean?
925 sterling silver means that the jewellery contains 92.5% pure silver, making it suitable for regular wear while maintaining its beauty and quality.
4. Will the jewellery tarnish over time?
Sterling silver may naturally tarnish when exposed to air, moisture, perfumes, and chemicals. This is a normal characteristic of silver. Proper care and storage will help maintain its shine for years.
5. How should I care for my silver jewellery?
- Store your jewellery in a dry, airtight pouch or box.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Remove jewellery before swimming, bathing, or exercising.
- Clean it occasionally with a soft polishing cloth to restore its shine.
6. Do you offer exchanges or returns?
Yes. We offer exchanges and returns in accordance with our Return & Exchange Policy. Please refer to the policy page for eligibility, timelines, and applicable conditions.
7. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery timelines may vary depending on your location. Tracking details will be shared once your order has been dispatched.
8. Do you offer gift packaging?
Yes. Every Vasvi Jewels order comes in elegant packaging, making it perfect for gifting your loved ones on special occasions.
9. Are the product images exactly the same as the actual jewellery?
We strive to display our products as accurately as possible. However, slight variations in color, finish, or appearance may occur due to lighting conditions and individual screen settings.
10. Is Vasvi Jewels suitable for everyday wear?
Absolutely. Our thoughtfully crafted 925 sterling silver pieces are designed to be stylish, comfortable, and durable enough for everyday wear while maintaining their elegance.
Privacy Policy
1. What personal information does Vasvi Jewels collect?
We may collect your name, email address, phone number, billing and shipping address, and order details to process your purchases efficiently.
2. How is my personal information used?
Your information is used to process orders, provide customer support, improve our services, and communicate important updates regarding your purchase.
3. Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways. We do not store your card, UPI, or banking details.
4. Does Vasvi Jewels use cookies?
Yes. Cookies help us improve your browsing experience, remember preferences, and analyze website performance.
5. Will my personal information be shared with third parties?
We only share information with trusted shipping partners, payment providers, and legal authorities when required by law.
6. Can I request access, modification, or deletion of my personal data?
Absolutely. You can contact our support team at any time to request access, updates, or deletion of your personal information.
Shipping & Delivery
1. How long does it take to process an order?
Orders are usually processed within 1–3 business days after payment confirmation.
2. How long will delivery take?
Domestic orders typically arrive within 4–7 business days, while international deliveries may take 7–14 business days.
3. How can I track my order?
Once your order is shipped, you will receive tracking details via email or WhatsApp.
4. Do you ship internationally?
Yes. We ship to selected international destinations. Availability can be checked during checkout.
5. What should I do if my package is delayed or not delivered?
Please contact our support team if your package has not arrived within the expected delivery timeframe.
6. What if my package arrives damaged or items are missing?
Please notify us within 48 hours of delivery and share photos or an unboxing video for assistance.
Return & Refund
1. Can I return my jewellery if I change my mind?
No. Returns are accepted only for damaged, defective, or incorrect products.
2. How do I request a return or replacement?
Contact our support team within 48 hours of delivery and share your order details along with photos or an unboxing video.
3. How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days and credited to the original payment method.
4. Can I get a replacement instead of a refund?
Yes. If eligible, we may offer a replacement product. If a replacement is unavailable, a refund will be issued.
5. Are shipping charges refundable?
No. Shipping fees, COD charges, and customs duties (if applicable) are non-refundable.
6. Can I cancel my order after it has been shipped?
No. Orders cannot be cancelled once they have been dispatched.
Orders & Shipping
1. How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation.
2. How long will delivery take?
Domestic deliveries usually take 4–7 business days, while international deliveries may take 7–14 business days.
3. How can I track my order?
Tracking details are shared via email or WhatsApp once the order is dispatched.
4. Do you ship internationally?
Yes, we offer shipping to selected international destinations.
🔒 Privacy & Security
9. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
10. Does Vasvi Jewels store my card or banking details?
No. We do not store payment information on our servers.
11. How is my personal information used?
We use your information to process orders, provide customer support, and improve our services.
12. Can I request deletion of my personal data?
Yes. You may contact us to request access, correction, or deletion of your personal information.
Product & Customer Support
13. What should I do if my package arrives damaged?
Please contact us within 48 hours of delivery with photos or an unboxing video.
14. Are shipping charges refundable?
No. Shipping, COD, and customs charges are non-refundable.
15. How can I contact Vasvi Jewels for support?
You can reach out through our Contact Us page, and our team will be happy to assist you.
✨ Need More Help?
Our customer support team is always available to assist with orders, shipping, returns, privacy concerns, and product-related queries.
Still have questions? We'd love to help. Reach out to the Vasvi Jewels team, and we'll be happy to assist you. ✨