Shipping policy

We aim to deliver your silver jewellery in a safe, timely, and reliable manner. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing

All orders are processed within 1 to 3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, you will receive a confirmation message along with tracking details via email or WhatsApp.

2. Shipping Locations

We currently ship across India and to selected international destinations. If your location is not serviceable, you will be notified during checkout.

3. Delivery Time

Estimated delivery times:

  • Within India: 4 to 7 business days

  • International orders: 7 to 14 business days

Delivery times may vary based on your location, courier service, customs clearance (for international orders), and unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before you complete your order. Occasionally, we may offer free shipping during promotional periods.

5. Order Tracking

Once your order is shipped, a tracking link will be provided so you can monitor the status of your shipment in real time.

6. Delivery Issues

Please ensure that the shipping address, contact number, and pin code are entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

If a package is marked as delivered but not received, please contact the courier service or our support team within 48 hours.

7. Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with photos or an unboxing video so we can investigate and resolve the issue.

8. International Shipping & Customs

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are not included in the product price or shipping cost.

9. Shipping Delays

While we strive to deliver on time, delays may occur due to courier issues, weather conditions, customs clearance, or other circumstances beyond our control. We appreciate your patience in such situations.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website’s support or contact page.