Privacy policy

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By accessing or using our services, you agree to the terms of this policy.

We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with applicable laws and best industry practices.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

This includes:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via payment gateways)

  • Order and transaction details

Technical Information

We may automatically collect:

  • IP address

  • Browser type and device details

  • Website activity and pages visited

  • Cookies and usage data

This information helps us understand how users interact with our website so we can improve the shopping experience.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your jewellery orders

  • To communicate order updates and delivery status

  • To provide customer support

  • To process refunds and replacements

  • To improve our website and product offerings

  • To send promotional emails or offers (only if you opt in)

  • To prevent fraud and unauthorized transactions

We do not sell or trade your personal information to third parties.

3. Payment Security

All online payments are handled through trusted and encrypted payment gateways. We do not store your debit/credit card, UPI, or banking information on our servers.

Your financial data is protected using industry-standard SSL encryption and security systems.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Save your cart information

  • Analyze website traffic

You can choose to disable cookies through your browser settings, but some website features may not function properly.

5. Data Protection & Security

We use advanced security measures to protect your data from unauthorized access, misuse, or disclosure. These include:

  • Secure servers

  • Encrypted databases

  • Restricted employee access

Only authorized personnel have access to sensitive customer data.

6. Sharing of Information

We may share your information only with:

  • Shipping partners for order delivery

  • Payment gateway providers for transaction processing

  • Legal authorities if required by law

These partners are contractually obligated to keep your information secure and confidential.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

You can contact us anytime for such requests.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions

  • Meet legal and accounting requirements

  • Resolve disputes

Once it is no longer required, the data is securely deleted.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through our website’s support or contact page.